Frequently Asked Questions
From technical details to turnaround times, we’ll help you understand exactly what you’re getting.
From technical details to turnaround times, we’ll help you understand exactly what you’re getting.
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Most projects go live in 2–6 weeks, depending on complexity and how quickly you provide content.
Absolutely. Once we launch, the site is yours — no strings attached
It depends on how technical you are. If you’re comfortable with tech, you’ll be able to make basic updates—like changing text or swapping out images—without any trouble. We’re also happy to give you a quick walkthrough so you feel confident making those edits.
For bigger changes, like adding new pages or redesigning layouts, it’s usually best to let a developer handle it so nothing breaks. And if you’d rather not mess with updates at all, we offer maintenance plans where we take care of everything for you.
Bring it on. We can design and build anything from unique layouts to advanced integrations.
Possibly, but we tend to stay away from self-hosted sites because problems come up that are out of our control.
When you use our hosting, we’re 100% responsible for keeping your site running smoothly—and if something goes wrong, we can fix it fast because we have direct access to our servers.
Yes! Every site we build is designed to work smoothly on phones, tablets, and desktops. We start with the full desktop version and then make sure it scales down to fit smaller screens, so visitors get a clean, easy-to-use experience no matter what device they’re on.
We’ll kick things off with a quick call to define the scope of your project and your goals. From there, it really helps if you have your images and content ready to go—it keeps the process moving smoothly. If you’re still working on content, no worries—We can help polish what you have or suggest options.
For a step-by-step breakdown, check out our Design Process Article that walks you through how it all works.
It depends on how technical you are. If you’re comfortable with tech, you’ll be able to make basic updates—like changing text or swapping out images—without any trouble. We’re also happy to give you a quick walkthrough so you feel confident making those edits.
For bigger changes, like adding new pages or redesigning layouts, it’s usually best to let a developer handle it so nothing breaks. And if you’d rather not mess with updates at all, we offer maintenance plans where we take care of everything for you.
Absolutely. We can refresh the look, improve speed, tighten up the layout, and make it easier for visitors to take action. We’ll audit what’s working, keep the good stuff, and fix what isn’t—without losing your content, SEO, or domain. We typically migrate your site to WordPress (if you’re not already there), clean up the structure, and modernize the design while preserving your brand.
If you want, we can start with a free site audit and a punch-list of fixes plus a redesign mockup so you can see the direction before anything changes.
Yes.
Every site we build comes with the basics—fast load times, mobile-friendly layouts, and clean code that search engines like. We’ll also set up titles, descriptions, and keywords so Google knows what your site is about. If you’re looking for ongoing SEO (like blogging, backlink building, or monthly campaigns), that’s a separate service, and we can point you in the right direction.
Bring it on. We can design and build anything from unique layouts to advanced integrations.
Yes. We optimize every site for speed so it loads quickly—nobody likes waiting around. We also set up security basics like SSL (the little lock in the browser), spam protection, and safe, up-to-date software. If you want extra peace of mind, we offer maintenance plans that keep everything updated and backed up, so your site stays fast and secure over the long run.
Most of our work is 100% custom. Templates can look good right out of the box, but they usually come with hidden problems—like bloated code, slow performance, and design limitations that make it hard to stand out. We’d rather build something tailored to your business that’s clean, fast, and easy to maintain.
For the full breakdown, check out our article where we put custom vs. templates head-to-head.
Because you’ll get a site that’s built for your business—not a cookie-cutter template. Custom sites are faster, more flexible, and easier to grow with you. We break it all down in our [Website Cage Match article] comparing Wix, Squarespace, DIY, and custom builds.
Yes—security is a top priority. We only use trusted, industry-standard tools for payments and customer data, like Stripe, PayPal, or Square, which handle encryption and compliance on their end. Your site will accept payments, but all the financial transactions happen with the big guys payment systems.
Your site itself will also have SSL (the little lock in the browser) and other safeguards in place. That way, both you and your customers can feel confident their information is protected.
No worries—We can usually find a solution. If we don’t already have the exact app you’re looking for, we’ll either customize an existing tool or connect your site to a third-party service that does the job. And if it truly doesn’t exist, we’ll talk you through alternatives that still get you the result you need without overcomplicating your site.
Our apps are designed so anyone on your staff can manage them — no web developer needed. Many updates are as simple as editing a Google Doc, Sheet, or Calendar.
For features that don’t live inside Google tools, we build clear, step-by-step dashboards so your team can jump in without training headaches.
If you ever need support or updates, you can reach out anytime. Many fixes are included with our maintenance plans, which keep your apps running smoothly and up to date.
No maintenance plan? No problem — we also offer one-off support as needed.
Every custom app comes with a working proof of concept (at no cost), full integration into your website once approved, and staff-friendly tools so your team can manage it. We also include documentation and optional maintenance plans to keep everything running smoothly.
Our apps are built to run reliably for years without major changes. Most updates are only needed if your business needs change, you add new features, or a connected service (like Google or Stripe) makes a big update. With a maintenance plan, we handle those changes for you automatically so your apps stay current.
The short answer: it depends on what you need. A simple one-page site can start around $499, a standard 5-page business site is typically $1,499, and larger or more complex builds (with e-commerce, booking systems, or custom apps) start at $1,499+.
Every project is different, so we’ll give you a clear, upfront quote before we begin—no hidden surprises.
We offer both. Our core packages cover the most common needs—like single-page sites or 5-page builds—but if your project doesn’t fit neatly into a box, we’ll price it as needed. That way you get a clear starting point without being locked into something that doesn’t match your goals.
Your price covers the full design and build of your website—custom layout, mobile responsiveness, basic SEO setup, and integration of the features you need (like contact forms, booking tools, or product pages). Hosting and ongoing maintenance are separate, so you only pay for what you actually need.
No—single page sites start with a 50% deposit to lock in the work, with the remaining balance due when your site goes live. For larger builds, we split payments into clear milestones so you’re never paying for everything at once.
No. What we quote is what you pay. The only ongoing costs are things you choose—like hosting, maintenance, or certain premium WordPress plugins your site may need. For example, a booking plugin might cost $129 for the first year. You don’t necessarily have to keep paying that fee every year—your site will continue to run. Renewals are only needed if you want access to updates, new features, or support from the plugin developer. We’ll spell out any of those costs up front so there are no surprises down the road.
If your project grows beyond the original scope (feature creep), we’ll pause, discuss the add-ons, and agree on pricing before moving forward—so you stay in control.
You’ve got options. Small updates can be handled on an hourly basis, or you can sign up for a maintenance plan if you’d rather have everything covered. Either way, you’re not locked in—update costs are clear and agreed on before we make changes.
If you host with us, maintenance is included—your site stays updated, backed up, and secure without extra fees. Small updates (like text or image swaps) are also free with our hosting. Larger changes, like page redesigns or new features, aren’t included but can be quoted separately.
Yes. Like any software, websites need ongoing updates to stay secure, fast, and compatible with new browsers and devices. Web design trends also change over time, and a refresh every few years helps keep your site looking modern and competitive.
If you’re on our hosting, we handle all core updates, backups, and security patches for you automatically. Design changes or new features are optional and only happen if you want them.
Builders like Wix and Squarespace look cheap up front, but the hidden costs stack up—monthly fees, paid add-ons, and limitations that keep you locked into their system. You never truly own your site, and moving away from their platform is a headache. On top of that, most templates are cookie-cutter and load slower, which can hurt your business as you grow.
A custom site avoids those traps: you own it outright, it’s built around your brand, optimized for speed and SEO, and flexible enough to expand without surprise costs. For a full breakdown, check out our Website Cage Match article.
Absolutely. Many clients begin with a simple site to get online quickly, then expand as their business grows.
Because your site is custom-built with NerdiFly, we can add new pages, features, or integrations (apps) at any time without needing to rebuild everything from scratch.
Think of your website like your house:
Your domain is the street address (www.example.com).
Your hosting is the furniture in your house that makes it look pretty and livable.
Your website is the actual house and furniture people see when they visit.
Together, they make your site findable, functional, and usable.
Yes — once your site is complete, it’s yours. You own the domain, content, and design. No hidden strings attached.
Site maintenance is like regular tune-ups for your website. It keeps your site secure, updated, and running smoothly. This includes things like software/plugin updates, backups, and performance checks.
With our hosting plans, maintenance is included free — so your site stays safe and worry-free without extra cost.
Nope. You’re free to use your own hosting if you want. Just keep in mind that if you go that route, you’ll be fully responsible for maintenance, backups, updates, and support. When you host with us, all of that’s included and handled for you.
Still have a question?